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Google Introduces Priority Inbox to help Ease Email Overload

Monday, September 6th, 2010


Google’s latest innovation for Gmail, called ‘Priority Inbox’, is aimed at those who are overwhelmed by email.

For many users, particularly if you are signed up to lots of automated newsletters and email updates from companies, it can be overwhelming to open up their email ina morning and sort the wheat from the chaff.

Learns email habits

Google’s Priority Inbox attempts to learn your e-mail habits and then decides which messages are most important to you and places these at the top of your email list.

Priority Inbox splits your inbox into three sections: “Important and unread”, “Starred” and “Everything else”.

Priority Inbox is essentially an automated way of doing what many already do (ie setting up manual filters).

Google Software Engineer Doug Aberdeen, explains thethinking behind Priority Inbox(which is currently in beta) as follows: “Our inboxes are slammed with hundreds, sometimes thousands of messages a day—mail from colleagues, from lists, about appointments and automated mail that’s often not important. It’s time-consuming to figure out what needs to be read and what needs a reply.”

Aberdeen says that, in addition to spam, people get a lot of mail that isn’t outright junk but isn’t very important.”

“So we’ve evolved Gmail’s filter to address this problem and extended it tonot only classify outright spam, but also to help users separate this”bologna” from the important stuff. In a way, Priority Inbox is likeyour personal assistant, helping you focus on the messages that matter without requiring you to set up complex rules.



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Email, Facebook and Twitter Audiences Are Different

Friday, July 23rd, 2010

With multiple channels springing up across the digital dashboard, messages must be tailored to resonate with audiences on email and social sites. Research suggests a look at simple demographics does not give a clear indication of how audiences differ; engagement in these channels is personal and depends more on psychographic characteristics.

According to ExactTarget’s “Subscribers, Fans and Followers” report, there is little cannibalization among the three channels—instead, there is significant overlap across email, Twitter and Facebook audiences.  Research conducted during April 2010 clearly suggests that online users engage with brands only via marketing emails, but nearly a third subscribed to emails in addition to being fans of brands on Facebook. The vast majority of social media fans or followers were also email subscribers.

“Consumers don’t silo their engagement with brands to a single channel, instead they tend to ‘layer’ marketing channels on top of one another to meet their different objectives,” said Morgan Stewart, principal, ExactTarget’s research and education group, in a statement.

Overall, 94% of daily email users subscribed to marketing messages. Two-thirds of daily Facebook users were brand fans, and about four in 10 daily Twitter users followed a company or brand, showing that email is still the preferred channel for brand engagement even among heavy users of social media sites.

Users also engage with a greater number of brands via email.

But analyzed psychographically, ExactTarget found different patterns of engagement. Email appeals to just about everybody. Groups that had the greatest focus on becoming fans of brands on Facebook tended to be younger, but also shared a motivation for entertainment and the ability to publicly show support for brands. The report suggests using Facebook for both informative and entertaining communications would be most effective.

Twitter appeals most to consumers who want to feel up to date and in the know, suggesting information about new products and services or other brand initiatives would be of interest.

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